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| FEATURE |
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DESCRIPTION |
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BENEFIT |
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| Platform Support |
| Windows 3.x, 95, 98, NT 3.51 NT 4.0, and Windows 2000 |
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ControlIT is available on all Windows platforms. |
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Remotely Manage your entire Windows enterprise. Wherever existing or new Windows
versions go, ControlIT will go too!
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| Web-based Viewer |
ControlIT allows full remote control sessions from within a web-browser.
Supports Internet Explorer and Netscape Navigator.
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Manage your systems from anywhere in the organization or from the internet. |
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| Windows NT on Intel or DIGITAL Alpha |
ControlIT is available for Intel and DIGITAL Alpha Windows NT systems.
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Manage high-end solutions. |
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| DOS in Windows |
Can take over a DOS Prompt (from Windows 3.1 as a viewer). |
Leverages investment in existing DOS-based systems.
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| Multi-monitor Support |
ControlIT will control systems that use multiple monitors. Windows 98 supports
multiple monitors on both host and viewer, Windows 2000 supports multiple monitors on the viewer only.
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Added flexibility for special environments. |
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| AGP Video Card Support |
ControlIT supports most commonly used AGP video cards.
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Support for newest technology. |
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| Auto Panning |
If the host's monitor is a different size than the viewer, the display screen can be extended. |
Enables one to see the entire display without changing configuration settings.
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| Installation and deployment |
| Silent Installation |
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ControlIT installation does not require user input. |
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Can install application from a network server without interrupting workflow.
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| Remote Installation |
Pushes the necessary software to Windows NT Machines. |
No need to walk around to NT servers in order to install the software.
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Installation Wizards for Standard and Custom Installations
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Choose from predefined or custom installation types. |
Easy installation meets the demands of the environment. |
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| Combined Viewer and Host Support |
A system can be configured as a host, viewer, or both. |
Simple to deploy, as it does not require separate installations, but is
controlled by central policies.
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| Manageability, and Ease of Use |
| Centralized Policy Management |
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Remote control configuration management is based on policies that are easily
applied to individual or groups of clients from a central console. |
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There is no need to visit the machine, and policies can be enforced so
unauthorized changes can not be made.
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| Centralized User Management |
Allows administrators to centrally manage remote control users' and their access
rights. In one easy-to-use interface administrators can define preferences and capabilities different users
or user groups have, as well as defining which targets they can control. |
The centralized, policy-based approach makes it easy and fast to change the
remote control capabilities for a group of users, such as help desk staff, and ensure that none of them
can take remote control of the IT Department's Windows NT Servers.
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| Session Management |
All remote control activities are logged to a central logging and auditing system,
with detailed information about who have taken control, what protocols were used, which form of encryption
was used etc. Events can also be sent to the Windows NT event log, or local Unicenter TNG Event
Monitor.
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Provides various means to centrally log, track and audit all remote control
activities. |
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| "Enable on the fly" |
ControlIT allows administrators to remotely launch the host application
when they need it, saving resources on the local machines. |
This feature solves one of the biggest issues IT departments have had with
using remote control solutions in large environments. Why load the remote control host on all your systems,
when it is going to be used on a fraction?
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| "Brake on Demand" |
Administrators can centrally and immediately stop individual, groups or all remote
control activities in the environment. |
Use and deploy remote control application, while maintaining central control
over the deployment, should suspicious activity occur.
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| Command Line Interface |
A straightforward way to interface to remote applications. |
Provide users a shortcut to directly enable and configure applications on
remote systems.
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| Dynamic Enterprise-Discovery |
Automatically discovers systems on the networks that have ControlIT software
and displays the state of the remote host, active, not active, being controlled etc.
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No need to memorize or record addresses, and quickly obtain critical information
about current activities on remote hosts. |
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| Works with Dynamic IP Addresses |
Detects resources that utilize DNS and DHCP. |
Allows a system to browse the network for machines that are waiting for a call.
Enables access to computers inside and outside an organization.
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| Real-World Interface |
Provides 2-D or 3-D view of network and resources, from which a remote resource
can be taken control. |
Intuitive interface. Users can immediately take control of a system with the
click of a button on its visual representation on a network map.
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| Enterprise Management Application Integration |
Seamless integration with management applications such as help desk, virus
protection, storage, software distribution, and asset management.
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Enhance remote management of workstations and servers. |
| Connectivity |
| TCP/IP, IPX, NetBEUI/NetBIOS, RAS, Dial/TAPI, HTTP |
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Can be used over corporate LAN, WAN, or existing dial-up connections, as well
as over the Internet. |
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User has complete control and choice over the most efficient means of
implementation and use.
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| Connect to Multiple Hosts |
Take over multiple hosts at one time. Perform several operations on multiple
remote systems, simultaneously. Monitor activities of several systems at one time.
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Help Desk personnel can answer more calls. Network administrators can perform
a variety of tasks at the same time. |
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| Passive Monitoring |
View a host computer without intruding on an individual's work environment. |
Stealth viewing allows managers to monitor service quality without impacting user
productivity.
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| Connect to Multiple Viewers |
Enables host to "broadcast" its screen. |
In a classroom or training scenario, a host may show many individuals or
"viewers" how to perform an operation or task.
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| Start Before Log On |
Allows a viewer to access a networked system remotely. |
Can log on to a network remotely from any location to perform a desired
task.
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| Host Initiates Connection |
Allows a user to make a connection to a viewer. Works with command line
interface to build connection. |
Provides privacy-conscious hosts with a method to make a connection. The host
can simply and easily access a Help Desk.
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| Security |
| Multiple Levels of Security |
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ControlIT offers multiple ways of securing the access to remote control
capabilities and activities in a networked environment. |
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Different companies deploy different security strategies. ControlIT
gives the flexibility of choosing different methods and levels of security, depending on environment
and strategy in your company.
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| Native Windows NT Security |
Allows administrators to implement Windows NT security access.
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Integrates into existing corporate security policies. |
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| Trusted NT Domain Support |
Administrators can implement Trusted NT Domains to establish which resources
users and user groups can access within and across.
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Leveraging Trusted NT Domains makes the administrator's job easier to maintain
user and user group access rights. |
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| Confirmation Required by Host |
User acknowledges control before being taken over.
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Assures the user of security. |
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| Call Back/Roving Call Back |
Viewer must enter callback information in the entry box. Host will "call back"
computer to verify that user is actually at that specific location. |
Increases security beyond the login name and password. Saves telephone costs by
not having phone bill charged to caller. Roving callback allows the mobile PC user to still connect even
when traveling to different places.
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| Multi-level Data Encryption |
Ability to encrypt data before it is transferred, and to choose between
several algorithms and levels of encryption.
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Provides secure data transmission. |
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| Blank Host Screen |
Host computer goes blank during a remote control session. |
Viewer can perform critical applications at a remote location without
concern that activities are being watched.
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| Help Desk, Call Center and Training Application Features |
| Session Record |
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Enables recording of remote control sessions. |
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Record sessions for future use, e.g., training, quality assurance, and
auditing.
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| Session Replay |
Enables playback of the pre-recorded remote control sessions.
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A user can view the file at a later time as needed. |
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| Role Reversal/Baton Passing |
Control can be passed back and forth between multiple hosts and viewers. |
Beneficial for interactive training meetings and conferences. Enhances training
by allowing the "trainee" to show the trainer what was just learned.
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| Stealth Viewing |
Enables viewing of a host computer without intrusion of an individual's
work environment.
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Allows call center/help desk manager to monitor service quality without
disruption. |
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| Switch between Full Control and Monitor-Only Mode |
Gives the ability to take control of a remote computer that is ordinarily
just monitored.
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User can take control of a monitor-only resource simply and efficiently. |
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| Chat Function |
Host and/or viewer have the ability to write messages that are immediately visible
to the host and/or the viewer.
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Can have real time conversations between host and viewer. |
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| Chat Notification Bell |
Notifies host when viewer is initiating the chat. |
Informs host that viewer has begun a chat session.
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| Push-Pin Remote Sessions |
Hold a remote control session in place while you view another host. |
Enables easy monitoring of multiple host machines simultaneously.
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| Remote Reboot |
Enables a system to be rebooted remotely. |
Can restart a computer from a remote location.
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| NT Printer Redirection |
Allows remote control users to redirect their print jobs on Windows NT
systems.
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More intuitive and easy to use. |
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| Remote Copy to Clipboard |
Allows remote control users to easily copy local information into their own
clipboard for pasting into to local documents or applications.
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Improves productivity and ease of use when using ControlIT as a remote
access tool. |
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| Hide Option |
Allows ControlIT icon to be hidden, so users don't accidentally
disable the application.
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Ensures Help Desk staff that ControlIT is always running. |
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| Intelligent Data Sending |
Analyzes data packets before transfer. |
Optimized remote control performance.
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| File Transfer |
| Windows Explorer Interface |
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Easy navigation and file transfer. |
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Standard Windows file transfer format. Familiar Windows interface.
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| File Transfer Crash Recovery |
Will recover where the file transfer left off in case of a disconnection.
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Saves time when it is most important. |
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| Host-to-Host File Transfer |
Administrators and trainers can transfer files between PCs.
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Interactive and convenient. |
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| Background File Transfer |
Files can be transferred while other operations occur. |
Enables one to continue activities during file transfer.
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| Bi-Directional File Transfer |
Files can be dragged and dropped from both the host and viewer machine.
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Simple, easy to use. |
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| Directory/File Synchronization |
Transfers both file and directories. Ability to create or delete
directories.
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Quick and easy to set up the same file structure on another machine. |
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| Data Compression |
Compresses data that's being transferred.
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Fast file transfer. |
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